Axxia support overview

Axxia is renowned for the quality and strength in depth of its support resources. We have over thirty dedicated support analysts and are available to clients from 8am-8pm to allow for the extended working day. With over 20,000 daily users to keep happy, it’s perhaps not surprising that over £1million has been invested in recent years in the very latest support desk software and web-based utilities. Detailed KPI reports ensure that performance is effectively monitored and measured, with user feedback also helping to continually refine and enhance operational delivery. Recent innovations have included a remote diagnostic tool that allows an analyst to take control of a user’s PC to see the problem for himself; and the development of a version control utility that enables Axxia to see what software versions a client is running and to recommend an upgrade where appropriate.

The dedicated Axxia support website has a wealth of release information, training notes, patches and fixes as well as an extensive knowledge base to assist with fault reporting. It also allows for call logging via the web with full track and trace on the call’s progress.